Technical Support Engineer

ZERODENSİTY YAZILIM A.Ş

Our Support team is looking for a Technical Support Engineer. Reality powered projects are on the ground-breaking side of the real-time virtual studio production and our support engineers are at the heart of this accomplishment. They take pride in their world-class training, implementation and installation services. 

• Responsible to Provide Pre-Sales Support; Create and confidently deliver technical presentations internally and externally & demonstrate technical features of products
• Responsible from process of scoping, delivery & deployment of the POC & pilot projects 
• Attending meetings with potential clients as a technical expert & identify customers’ technical and business requirements & ensure all necessary information is collated prior to producing a technical solution
• Prior to designing a solution, consulting clients about capabilities, and supporting business sales teams, and partners on proposal activities. 
• Provide technical solutions in a professional manner and follow agreed timeframes
• Responsible to Provide Post-Sales Support; 
• Responsible from Installation &Training of Reality Virtual Studio systems on Customer’s site 
• Provide technical support to customers via phone, email, support portal and remote connection. 
• Work with customers to identify problems and advise on the solution 
• Generate cases with accurate and complete field information 
• Manage feature requests ensuring proper expectation setting 
• Respond to case update inquiries 
• Update the Knowledge Base with solutions as appropriate 
• Deliver training on solutions and provide product support to channel partners and internal stakeholders
• Document all technical inquiries and customer-reported problems in the customer tracking database including the nature of the inquiry, and the resolution recommended 
• Update self-help documents so customers can try to fix problems themselves 

• Bachelor’s Degree in Computer Science, Electronic or mechanics Engineering is required 
• Minimum three years work experience as a Technical Support Engineer or similar role 
• Experience with real-time graphics software is a plus 
• Direct experience in the broadcast industry preferred 
• Located in Izmir. 
• Understanding the basics of how the world of geometry in 3D space works 
• Must be able to overseas travel up to 50-80% of the time. 
• Must be flexible on working times. 
• Passionate and eager to learn video, gaming, broadcast-related technologies 

•  Excellent communication and presentation skills: written and oral within small groups. 
• Self-motivated and a driven individual 
• Mature and self-motivated – able to work from home-office in a virtual team. 
• Proven ability to provide top-notch customer service. 
• Excellent problem-solving skills