ZEISS Industrial Quality Solutions (IQS) providing years of experience with a wide range of metrology solutions such as coordinate machines, optic, multisensor systems and software. ZEISS IQS continues its path of success by offering products and services to create innovation in all around the world.
ZEISS is currently seeking, highly motivated and experienced Field Service Technician for ourIndustrial Quality Solutions (IQS) Business Unit in Bursa region.
College or University degree (electronics, mechatronics or similar fields)
Minimum 4-5 year experience in a similar position in an international company
Previous experience installing, troubleshotting industrial electronics, machines or computer systems preferred.
Proficiency in Microsoft Office Applications
Proficiency in both written and spoken English
Willing to travel frequently
No military obligation for male candidates
Valid driving licence and active driving experience
Providing the necessary services in regard to installation, maintenance, calibration, trouble-shooting in the customer premises
Analyzing the customer needs and technical problems in a fast and accurate way, offering necessary solutions, and ensuring the customer satisfaction at the highest level
Being key person for the trouble-shooting
Visiting the customers in order to analyze and resolve the problems
Identifying the customers needs and sharing those with the relevant unit/s in the company
Providing on-site and / or remote support for devices with the fault notification/s
Dealing with the customer complaints and offering the best solution to the customer
Providing service reports to be delivered on time and in desired standards
Communicating effectively with all target groups companywide (sales, management, customers, customer support center etc.)