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IT Technical Support Specialist (Russian Speaking)

Yıldırım Bilgi Teknolojileri A.Ş.

İstanbul(Avr.)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Information Technology

Information Technology

Application Count

223 application

Job Type

Full-Time

Position Level

Specialist

Application Count

223 application

Department

Information Technology

QUALIFICATIONS AND JOB DESCRIPTION

   YILDIRIM Group was founded in 1963, and broadened its focus through new subsidiaries by entrepreneurism and constant innovation, evolving into an industrially diversified group of companies in half a century, becoming one of the fastest growing Turkish industrial groups. In 2008, YILDIRIM Group completed its first international acquisition in Sweden. Since then the company has grown to become a global force based in Istanbul, Turkey, with operations in 9 sectors in 51 countries on 4 continents. Today, YILDIRIM Group of Companies employ more than 13,000 people around the globe. YILDIRIM is a global conglomerate in metals & mining, coal & coke, energy, fertilizers & chemicals, port management, shipping & logistics, construction & real estate, as well as financial investments. 

   For our growing organization, we are looking for a ‘IT Technical Support Specialist’ to be based inYILDIRIM Information Technologies which is a subsidiary of YILDIRIM Group of Companies.


Position Overview 

   As a Level 1 IT Technical Support Specialist, you will provide hardware and software support for end-users of Russian-speaking Yildirim Group Companies. The position entails basic support, troubleshooting, password resets, ticket routing and escalation to Level 2 and Level 3 support are in-scope. You will be required to gather and analyze information about the end-user's issue and determine the best way to resolve their problem. As an IT Technical Support Specialist depth of knowledge in areas of the company's business can be critical; the ability to continue updating that depth of knowledge in response to changes to the environment is important.

Responsibilities

  • Provide support for end users (Remote), focusing on individualized customer service of the highest standard on a professional level
  • Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate)
  • Maintain a positive work atmosphere by behaving and communicating in a respectful manner that supports working well with co-workers, users, and management
  • Ability to follow standards, policies, procedures, and instructions provided by supervisors 

Qualifications

  • Associate's Degree or University degree preferred
  • Fluency in Russian-Turkish both in writing and speaking
  • 2 years of experience in Service Desk or Help Desk telephone environment preferred
  • Demonstrated ability to think outside-the-box, performs research and operates independently
  • Strong knowledge of Windows 7-10
  • Experience in ServiceNow is a plus  

Preferred Candidate

More than 2 years of experience
Bachelor’s(Graduate), Master’s(Graduate), Doctorate(Graduate)

Bilgi İşlem Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Bilgi İşlem Elemanı Bilgi İşlem Elemanı Maaşları Bilgi İşlem Elemanı Nasıl Olunur? Bilgi İşlem Elemanı Nedir? Bilgi İşlem Elemanı İş İlanları
Şirketin Aydınlatma Metni

YILDIRIM HOLDİNG A.Ş.KİŞİSEL VERİLERİN KORUNMASI VE İŞLENMESİ HAKKINDA BİLGİLENDİRME METNİ VE MUVAFA

Detaylı Bilgi
Yan Haklar

Servis, Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.), Yemekhane.

Bilgi İşlem Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Bilgi İşlem Elemanı Bilgi İşlem Elemanı Maaşları Bilgi İşlem Elemanı Nasıl Olunur? Bilgi İşlem Elemanı Nedir? Bilgi İşlem Elemanı İş İlanları