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Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

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Son iş deneyimin, geçmiş deneyimlerin ve toplam deneyimin uygunluk puanını etkileyen kriterler arasındadır.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Mesleki Yeterlilikler
Şirketlerin ilanda belirlediği kriterlerle özgeçmişindeki bilgilerin ne kadar uyumlu olduğu içerik karşılaştırılmasıyla bulunur.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

Webhelp Turkey is looking for new talent to join our Team. You will be a manager of the customer support team with plenty of potential to kick off your career. Why not come join us! 


To reach success in the role as a Team Manager, you’re expected to:

  • Have a positive energy;
  • Willingness to gain success with your colleagues and team, to reach the best possible results;
  • You show empathy, are trustworthy and are able to make decisions on your own;
  • You show a great overview, and can cover possible problems with your own judgement;     
  • You are great with numbers;    
  • You show great communication skills, both on paper and orally (German, Turkish and English);    
  • You are structured in your work;  
  • You show great adaption to the environment, and are able to adapt to changes;    
  • You are flexible.      

Does this sound like you? Go ahead and submit your application today! 


Education, experience includes:

  • Bachelor Degree in equivalent branch;
  • 2+ years of call center, contact center business experience;
  • Written and verbal fluency in GERMAN, ENGLISH and TURKISH;
  • Great communication and organizational skills;
  • User-level knowledge of computer technology, personal computer or other devices such as pads, smartphones etc;
  • Excellent customer service skills.


İŞ TANIMI

In your role as Team Manager, you’ll have a greater impact on the success of the future. 

  • Your responsibilities will include, but are not limited to managing team of customer support advisors. You would be expected to deliver coaching and ongoing support to the advisors whom you would manage. 
  • You also have a sharp eye for our business/client, and ensure that our quality does not take fault in these processes and continue to remain at its high quality.
  • You will be responsible to ensure a high information level to your temporary employees/team, which you’ll deliver through meetings and one2one conversations. 
  • You will identify results and implement business plans according to these finds, to secure the delivery of stable and professional quality work. 
  • You will answer directly to Operation Manager, to whom you’ll go over daily operations with, and to whom you’ll report activities and possible challenges in the team.    

ABOUT US


Webhelp is a leading Contact Center provider internationally with about 35.000 employees. Webhelp Turkey currently operates in İstanbul, İzmir, Bingöl, Yozgat and Van with 3000 employees. We are committed to our people and thrive diversity and individual growth in everyday bases. We celebrate our differences. We believe in feedback and open communication to share knowledge and support business development. We guarantee high quality coaching and training and encourage and support our employees to find the best individual career development path with us.


Webhelp sees diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.   

PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Hizmet

Çalışma Şekli:

Hafta içi 00.00 - 23.30

Sosyal / Yan Haklar:

Servis
Prim
Yemekhane

Çalışan Sayısı:

2000-2999