Network Experience Senior Specialist

Vodafone Telekomünikasyon A.Ş.

We are seeking a Network Experience Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to NW Experience Management Manager of Vodafone Turkey. 

 The accountabilities of this role are:

• Take necessary action for Customer tickets (ICRM tool) for customer compliances. 
• Customer Complaints Performance Management , Incident management, Event management activities
• Network Performance Monitoring 
• Customer Complaints Ticket Management 
• Detecting & Analysing Customer Management Problems 
• Taking necessary actions for Customer complaints coming via email or tickets 
• Publish the daily working reports 
• Create Maximo tickets for Customer &Performance Alarms 
• Analyse the root cause of issues reported by the customer, detect & fix the problems, call processes between End to End system & Troubleshooting 
• Customer Satisfaction via network operations, also will support to EBU & COPS for Customer Complaint
  
• Research the ways of reducing customer complaint. 
• Manage effective and strong relations with all the internal and external stakeholders to improve the performance of the Monitor and FLM Section according to the technology strategies & plans. (COPs, Central & Regional Optimization Team, Regional Operation Management (all regions), Access Network Operations , Core Operations, BCO controllers, Regional Roll-out,BTK,Vendor, IS Operation Team,SA Team etc.) Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations. 
• Ensure that work associated risks are assessed and reduced so far as is reasonably practicable 
• Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library, 
• Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
• Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference, 
• Protect user accounts and associated passwords , and accept accountability for any actions performed via usage of those accounts. 
• Ensure that VFTR BCM policy /standard ,procedures ,plans implemented and works carried out in compliance with BS 25999 -2:2007 Standard 
  

 Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 

 Vodafone is a place where you can bring your whole self to work as you start your career.

• Graduate from Electronic or Telecommunication Engineering 
•  At least 3 year experience etc. 
• Good communication skills 
• Strong analytical skills and problem-solving abilities, ability to multi-task 
• Supply high concentration and attention. 
• To have intermediate or advance level of English. 
• Ability to use Touch point ,Traffica, Tektronix , Maximo Tools , Network Analytics 
• Ability to perform analysis and diagnosis on complex networking problems 
• Manages Change: Works effectively in a changing environment 
• Listens: Listens and understands customer needs 
• Team Working: Works collaboratively with others 
• Curious: Seeks opportunities to learn & develop 
• Service oriented: Delivers outstanding customer service