IT Op. Excellence&Change&Configuration Man. Spec.

Vodafone Telekomünikasyon A.Ş

We are looking for IT Operational Excellence and Change and Configuration Management Specialist.

RESPONSIBILITIES:

The successful candidate will be responsible for:

•    7/24 Operational Support ITIL Process
•    Configuration and Asset Management Responsibilities
•    Business Continuity Management Responsibilities
•    Change Continuity Management Responsibilities
•    Improvement of Configuration, Asset and Business Continuity Management processes
•    Providing necessary solutions for IT service based management structure as configuration management, change management manager
•    Discovering, Defining and analysing all IT assets
•    Configuring and implementing solutions for discovery process and reporting about asset management process
•    Providing L2 support (7/24) for CMDB applications, performing daily/periodic maintenance and support activities of the service and platform.
•    End to end follow up of service such as accessibility, performance, prevention of customer complaints and deployments.
•    Opening defects to L3 reams for problems that con not be solved at L2 level
•    Taking direct actions according to available procedure for alarms identified on IT Services and Systems
•    Improving the priorities and the conditions of alarms approved by the service
•    Attending and taking necessary actions for Internal and external audits for SOX, ISO and other audit types 

QUALIFICATIONS:

The ideal candidate should have the following skills and qualifications:

•    Good communication Skills
•    Extensive problem solving skills and innovation
•    Experience on Configuration and Asset Management (ITIL) 
•    Experience on Business Continuity Management
•    Experience on Change Management process
•    Experience on Problem Management process
•    Good Knowledge on Oracle and MSSQL Databases and PL-SQL
•    Good knowledge of software development platforms and languages
•    Good knowledge on Unix
•    Good ITIL knowledge
•    GSM network knowledge
•    Good written and verbal English
•    At least 1 year experience.
•    Associate or Degree in Computer, Electronics, Telecommunications, Management Information Systems, Mathematical, Programming, Industrial and related Information Technologies.
•    Coordination and organization ability, teamwork approach
•    Military services completed for male candidates
•    Good Knowledge on IT Infrastructure (Server, IP, Oracle RAC)