Fixed Services Billing&Charging Operation Sr. Spe.

Vodafone Telekomünikasyon A.Ş.

COVID-19 Notice: We are continuing recruitment and have implemented new processes that promote candidate and employee safety. As part of this we have moved to a virtual hiring and onboarding process until further notice.
                                                                 

Join our journey as we connect for a better future. Ready?
We are looking for a Fixed Services Billing & Charging Operation Senior Specialist

#Vodafonespirit

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.

ROLE PURPOSE

The main responsibility of the role is accountable for managing operational activities and support for Fixed Billing & Charging Applications, also responsible for all billing application related actions of new projects.

Your place in the team

•    Keeping systems and fixed billing & charging system within the minimum service failure time 
•    Responsible for Day-to-Day Operational Activities of Billing & Charging Services
•    Perform service  management (initiating, planning ,execution and  monitoring ) 
•    Experience and good knowledge on Fixed Business & Process
•    Prepare service and system KPI, report and publish results with agreed target.
•    Analysing the root cause of the incidents, and propose process improvements
•    Perform deeply analysis and  troubleshooting in case of emergency or operational needs
•    Accountable for system performance, including quality capture and assessment and also taking necessary actions
•    Responsible to solve cases in KPI for escalated tickets
•    Perform periodic maintenance processes and works according to requirements 
•    Regular security monitoring to identify any possible intrusions
•    Familiar with KPI based working model
•    Analysis  technical specifications for the integration of new services
•    Adapted to open source technologies and capabilities

We are looking for you if you have

•    B.Sc. in in Computer, Electronics/Telecommunication Engineering or in a related discipline
•    Good command of speaking/ writing/reading English
•    Significant experience in relational DB operations
•    Significant experience in UNIX Operating system
•    Experience in UNIX shell scripting and PL/SQL
•    Significant experience in Billing Operations
•    Military service should be completed for male candidate
•    Experience in Open Source Technologies