Data Services Support Senior Specialist

Vodafone Telekomünikasyon A.Ş.

We are seeking a Data Services Support Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to  Data Services Support Manager of  Vodafone Turkey.

The accountabilities of this role are:

• Accountable for resolving corporate customer incidents occurred on VFNET IP Core Network Infrastructure
• Accountable for resolving corporate customer requests by configuring VFNET IP Core Network Equipments and Customer Network Equipments
• To response customer incident tickets on Service Desk within agreed KPI’s 
• To resolve customer incident tickets on Service Desk within agreed KPI’s 
• To resolve customer request tickets on Service Desk within agreed KPI’s 
• To make root cause analysis and ensure permanent solutions for each ticket
• To collaborate with 3rd party field support partners to fix the problem if it occurred on customer site and hand & eye support is needed
• Accountable for managing and operating all of the customer network devices (routers, switches, modems). To ensure to have best service quality level defined in KPI’s
• To ensure to backup  configuration files of the Customer Network Devices periodically 
• To inform and escalate core network infrastructure problems to third level teams
• Accountable for designing, planning, implementing and operating of the big corporate  customer’s IP MPLS Virtual Private and Internet Networks
• Accountable for designing, planning, implementing and operating of the Datacenter Customer LAN network
• To work at customer side in case of urgent customer problems if required
• To implement security policy rules defined in VFNET security policy to customer network devices. To make periodical security audits of them

PROJECT MANAGEMENT

• Configuring VFNET  Core Routers, Switches, BNGs and in order to provision customer network projects
• Configuring dynamic routing (ebgp , ospf , rip etc..) protocols for customer’s backup or redundancy links on both of PE and CPE devices
• High Level Design of the complex data customer projects 
• Low Level Design of the complex data customer projects 

PROACTIVE ACTIONS

• To take initiative to make new design If a design problem is realized during the fault management process. To trigger sales executive in order to start new process 
• Accountable for providing optimum network design in order to fit customer needs and service quality KPI’s

What is it like to work at Vodafone? 

Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. 

Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 

Vodafone is a place where you can bring your whole self to work as you start your career.

• Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science 
• Fluent English
• Excellent Problem solving skills
• Good Troubleshooting Skills 
• Good Team Work and Interpersonal Skills   
• Good communication skills 
• Analytical thinking
• Knowledge of specific 
• At least 4 years hands on experience in Internet Service Provider’s related departments 
• Deep understanding of IP MPLS  Networks Technologies 
• Deep understanding of Metro Ethernet, xDsl, Fiber, TDM, LAN technologies 
• Good understanding of Voip networks.
• Hand on experience in Designing of  complex networks
• Deep experience of Traffic engineering and QOS technologies 
• At least 3 years hand on experience of routing protocols (BGP, OSPF; ISIS,EIGRP) 
• Good understanding of transmission technologies 
• Certification or accreditation in  CCNA/CCNP/CCDA,JNCIA or JNCIS