Customer Operations Insights Senior Specialist

Vodafone Telekomünikasyon A.Ş.

RESPONSIBILITIES

•       Enrich data by coordinating requirements with BI teams
•       Enrich out-of-DWH data (e.g. Excels, Sharepoints) by adding new data sources used internally in COPS and automate feed mechanism
•       Build heatmaps, dashboards and other visualization presentations from DWH sources using BO and data presentation tools
•        Ensure data quality used by customer operations Insight team
•         Optimize Business Objects queries for the best performance
•        Automate analytics and predictive alarms/triggers
•        Coordination with Big Data and BI teams
•        Run ad hoc customer and channel analysis for the innovative ideas based on insights, 

•      BS degree in a computer/statistics/maths/engineering disciplines
•       Good level of English
•      Excellent level of Logic, Analytical and Critical thinking capabilities
•       Problem solving skills and ability to think algorithmically
•       Project management experience
•      Excellent level of SQL knowledge
•       Excellent level of Knime OR SPSS knowledge
•       Excellent level of using Business Objects
•       Previous experience with DBA tools (frontend/backend) and third party tools is a plus
•       Ability to source, analyze data and use related tools (Excel, Business Objects)