Customer Interaction Service& Operation Specialist

Vodafone Telekomünikasyon A.Ş.

We are seeking a Customer Interaction  Service & Operation Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to  Customer Interaction Systems Operations Manager of  Vodafone Turkey.

The accountabilities of this role are:

• Provide the acceptance of changes to products/services from suppliers/partners  via defined acceptance criteria.
• Performance management to ensure platform, hardware, application and  content meets the specified end to end availability & performance levels.
• Ownership of capacity planning to secure availability and performance of the        platforms against forecasted growth and demand.
• Ownership of the product/service functionality to ensure it meets operational needs for performance management and reporting.
• Ensure that, business processes to support and manage the service are developed, rolled out are not impacted adversely by any changes to the product/service
• Introduce Best Practice Policies and Guidelines relating to products, licensing and support.
• Work with business users or Service owners and manage processes to solve and minimize system/service issues and remove recurring problems and irritants via improvement programs and incremental change.
• Ensuring processes are in place and adequate around vendor and partner support agreements
• Ensure that, the partners keep relevant documentation and procedure manuals up to date.
• Responsible for managing the progress and delivery of approved SR’s(Service Request's).
• Single point control for all Service/product Configurations & Service Changes.
• Raising and approving change request delivery.
• Management of SLA performance.
• Provide single point of accountability for the delivery of product/service KPIs
• Provide regular feedback on issues and improvements to partner and supplier managers (PRMs).
• Accountable for improving operating costs for the product/service.

What is it like to work at Vodafone?

Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. 

Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 

Vodafone is a place where you can bring your whole self to work as you start your career.

• SQL – 2 year experience 
• Shell script  experience – 2 Year experience 
• Siebel functional experiencee  3 year experience
• Communicating for Impact 
• Putting Customers First 
• Delivering Results 
• Managing a Changing Environment 
• Making a Personal Difference 
• Performing Through Our People