İş Yerinde
İş Yerinde
Tam Zamanlı
Yönetici adayı
Bilgi Teknolojileri / IT
Bilgi Teknolojileri / IT
110 başvuru
Tam Zamanlı
Yönetici adayı
110 başvuru
Bilgi Teknolojileri / IT
Key Accountabilities:
1. Ensure service availability
- Provide the acceptance of changes to products/services from suppliers/partners via defined acceptance criteria.
- Performance management to ensure platform, hardware, application and content meets the specified end to end availability & performance levels.
- Ownership of capacity planning to secure availability and performance of the platforms against forecasted growth and demand.
2. Management of service performance
-Ownership of the product/service functionality to ensure it meets operational needs for performance management and reporting.
-Ensure that, business processes to support and manage the service are developed, rolled out are not impacted adversely by any changes to the product/service
-Introduce Best Practice Policies and Guidelines relating to products, licensing and support.
3. Provision of service support
-Work with business users or Service owners and manage processes to solve and minimize system/service issues and remove recurring problems and irritants via improvement programs and incremental change.
-Ensuring processes are in place and adequate around vendor and partner support agreements
-Ensure that, the partners keep relevant documentation and procedure manuals up to date.
4. Service and change management
-Responsible for managing the progress and delivery of approved SR’s(Service Request's).
-Single point control for all Service/product Configurations & Service Changes.
-Raising and approving change request delivery.
5. Commercial performance
-Management of SLA performance.
-Provide single point of accountability for the delivery of product/service KPIs
-Provide regular feedback on issues and improvements to partner and supplier managers (PRMs).
-Accountable for improving operating costs for the product/service.
6. Health & Safety
• Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
• Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
7. Information Security
• Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,
• Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
• Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference,
• Protect user accounts and associated passwords , and accept accountability for any actions performed via usage of those accounts.
8. Business Continuity
• Ensure that VFTR BCM policy /standard ,procedures ,plans implemented and works carried out in compliance with BS 25999 -2:2007 Standard
• Ensure that BCM risks are assessed and mitigated so far as is reasonably practicable in VFTR Business Continuity Management System (BCMS)
• Ensure VTR BCMS by planning, establishing, embedding, implementing, monitoring, reviewing, maintaining and improving within VFTR
Competency / Performance Drivers
1-Communicating for Impact
2-Putting Customers First
3-Delivering Results
4-Managing a Changing Environment
5-Making a Personal Difference
6-Performing Through Our People
Technical / Professional Expertise
• SQL – 5 year experience
• Shell script experience – 5 Year experience
• CRM functional experiencee 5 year experience
Operasyon Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Operasyon Uzmanı Operasyon Uzmanı Maaşları Operasyon Uzmanı Nasıl Olunur? Operasyon Uzmanı Nedir? Operasyon Uzmanı İş İlanlarıAbout Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran
Şirket Sayfasına GitOperasyon Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Operasyon Uzmanı Operasyon Uzmanı Maaşları Operasyon Uzmanı Nasıl Olunur? Operasyon Uzmanı Nedir? Operasyon Uzmanı İş İlanları