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Customer Interaction Service & Operation Expert

Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.)(Sarıyer)

İş Yerinde

İş Yerinde

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Yönetici adayı

Departman

Bilgi Teknolojileri / IT

Bilgi Teknolojileri / IT

Başvuru Sayısı

110 başvuru

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Yönetici adayı

Başvuru Sayısı

110 başvuru

Departman

Bilgi Teknolojileri / IT

GENEL NİTELİKLER VE İŞ TANIMI

Key Accountabilities:

 

1.    Ensure service availability
- Provide the acceptance of changes to products/services from suppliers/partners  via defined acceptance criteria.
- Performance management to ensure platform, hardware, application and  content meets the specified end to end availability & performance levels.
- Ownership of capacity planning to secure availability and performance of the        platforms against forecasted growth and demand.


2.    Management of service performance

-Ownership of the product/service functionality to ensure it meets operational needs for performance management and reporting.
-Ensure that, business processes to support and manage the service are developed, rolled out are not impacted adversely by any changes to the product/service
-Introduce Best Practice Policies and Guidelines relating to products, licensing and support.


3.    Provision of service support

-Work with business users or Service owners and manage processes to solve and minimize system/service issues and remove recurring problems and irritants via improvement programs and incremental change.
-Ensuring processes are in place and adequate around vendor and partner support agreements
-Ensure that, the partners keep relevant documentation and procedure manuals up to date.


4.    Service and change management

-Responsible for managing the progress and delivery of approved SR’s(Service Request's).
-Single point control for all Service/product Configurations & Service Changes.
-Raising and approving change request delivery.

5.    Commercial performance
-Management of SLA performance.
-Provide single point of accountability for the delivery of product/service KPIs
-Provide regular feedback on issues and improvements to partner and supplier managers (PRMs).
-Accountable for improving operating costs for the product/service.

6.    Health & Safety
•    Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
•    Ensure that work associated risks are assessed and reduced so far as is reasonably practicable


7.    Information Security
•    Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,
•    Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
•    Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference,
•    Protect user accounts and associated passwords , and accept accountability for any actions performed via usage of those accounts.


8.    Business Continuity
•    Ensure that VFTR  BCM policy /standard ,procedures ,plans  implemented and works carried out in compliance with   BS 25999 -2:2007  Standard 
•    Ensure that BCM  risks are assessed and mitigated  so far as is reasonably practicable in VFTR  Business Continuity Management System (BCMS)
•    Ensure VTR BCMS by planning, establishing, embedding, implementing, monitoring, reviewing, maintaining and improving within VFTR


Competency / Performance Drivers
1-Communicating for Impact 
2-Putting Customers First 
3-Delivering Results 
4-Managing a Changing Environment 
5-Making a Personal Difference 
6-Performing Through Our People 


Technical / Professional Expertise
•    SQL – 5 year experience 
•    Shell script  experience – 5 Year experience 
•    CRM functional experiencee  5 year experience 
 

Aday Kriterleri

En az 5 yıl tecrübeli
Üniversite(Mezun), Yüksek Lisans(Öğrenci), Yüksek Lisans(Mezun)
Yapıldı
İngilizce(Okuma : İleri, Yazma : İleri, Konuşma : İleri)

Operasyon Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Operasyon Uzmanı Operasyon Uzmanı Maaşları Operasyon Uzmanı Nasıl Olunur? Operasyon Uzmanı Nedir? Operasyon Uzmanı İş İlanları
Hakkımızda

About Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran

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Operasyon Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Operasyon Uzmanı Operasyon Uzmanı Maaşları Operasyon Uzmanı Nasıl Olunur? Operasyon Uzmanı Nedir? Operasyon Uzmanı İş İlanları