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Charging Operations Specialist

Vodafone Telekomünikasyon A.Ş.

İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

IT

IT

Application Count

254 application

Job Type

Full-Time

Position Level

Specialist

Application Count

254 application

Department

IT

Kariyer Image

QUALIFICATIONS AND JOB DESCRIPTION

COVID-19 Notice: We are continuing recruitment and have implemented new processes that promote candidate and employee safety. As part of this we have moved to a virtual hiring and onboarding process until further notice.


                                                                 
Join our journey as we connect for a better future. Ready?
We are looking for a Charging Operations Specialist. 


#Vodafonespirit


Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work. 

 

ROLE PURPOSE

Deploy and manage entire charging structure, tariffs, service campaigns, hand set campaigns, add on and promotions. Aim ultimate level of charging accuracy to protect the best customer experience by means of cross checks, automations and reconciliations. Manage diversity and complexity of rating / charging layers.

Your place in the team

  • Ensures successful operation and coordination of charging operation services
  • Provides multi-level technical support for diagnosing, reproducing and fixing charging operation service issues
  • As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.
  • Addresses critical issues and contributes root cause analysis.
  • Contributes to the troubleshooting and performance tuning of charging products. Performs necessary infrastructure deployment and maintenance activities when required.
  • Identifies performance and integration issues and contributes solutions.
  • Collaborates across products/vendors and related stakeholders to come up with a compelling solution.
  • Works as on-call support to provide 7*24 support in predefined routine.
  • Contributes to capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
  • Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
  • Provides standardization / automation of technical processes.
  • Deploys new products and services.
  • Manages performance tuning of applications to meet business needs and agreed SLAs.
  • Handles system or platform level alarms. Solves customer complaints in agreed SLAs.

 

We are looking for you if you have

  • Bachelor’s degree from Computer Science, Electronics / Telecommunications and other related fields.
  • Experience in IT and Telco infrastructure.
  • High level of expertise in service incident handling and troubleshooting
  • Experience in technical reporting.
  • Good command of English.
  • Experience in using SQL , PL/SQL .
  • Experience in UNIX and shell scripting.
  • Basic knowledge of Oracle database administration.
  • Ability to use analytical, network security, network monitoring, and administration software programs.
  • Ability to work in flexible work hours under pressure and tight deadlines.
  • Having strong analytical skills.

Preferred Candidate

1 - 3 years of experience
Bachelor’s(Graduate)
English(Reading : Good, Writing : Good, Speaking : Good)

Operasyon Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Operasyon Uzmanı Operasyon Uzmanı Maaşları Operasyon Uzmanı Nasıl Olunur? Operasyon Uzmanı Nedir? Operasyon Uzmanı İş İlanları
Hakkımızda

About Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran

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Detaylı Bilgi

Operasyon Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Operasyon Uzmanı Operasyon Uzmanı Maaşları Operasyon Uzmanı Nasıl Olunur? Operasyon Uzmanı Nedir? Operasyon Uzmanı İş İlanları