Charging Operations Expert

Vodafone Telekomünikasyon A.Ş.

What is it like to work at Vodafone? 

Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. 

Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 

Vodafone is a place where you can bring your whole self to work as you start your career.

•    Bachelor’s degree from Computer Science, Electronics / Telecommunications and other related fields.
•    Significant experience in IT and Telco infrastructure, Intelligent Network technologies, charging products and services for postpaid, prepaid and convergent structures
•    High level of expertise in service incident handling, troubleshooting and root cause analysis.
•    Experience of handling high frequency streaming data for real time analysis and reporting.
•    Good knowledge of statistical Analysis (distribution analysis, correlation, variance) 
•    Good command of English.
•    Good understanding of multi-discipline telecommunications big picture.
•    Significant experience in using SQL , PL/SQL .
•    Significant experience in UNIX and shell scripting.
•    Significant knowledge of Oracle database administration.
•    Ability to use analytics, network security, network monitoring and administration software programs.
•    Ability to work in flexible work hours under pressure and tight deadlines.
•    Having strong coordination, analytical and communication skills.
•    Experience in benchmarking and budgeting.
•    Strong solution design and solution architecture skills.

We are seeking a Charging Operations Expert with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Charging Operations Manager of  Vodafone Turkey.

•    Ensures successful operation, coordination and inter-domain alignment of charging operation services.
•    Provides expert level technical support for predicting, diagnosing, reproducing and fixing charging operation service issues on both layered architecture and cloud structure.
•    As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of end to end service performance and the processes supporting the product/service.
•    Provides recommendations to improve and address/lead critical issues and root cause analysis by coordinating other related service domains 
•    Actively contributes to the troubleshooting, dimensioning and performance tuning of charging products. Performs necessary infrastructure deployment / maintenance activities and migrations.
•    Effectively adapts to devops based working principles.
•    Identifies dimensioning, performance and integration issues and proposes optimal solutions.
•    Collaborates across product owners/vendors and related stakeholders to come up with a compelling solution.
•    Provides expert level technical guidance and recommendations to other team members by means of coordinating and tracking related tasks.
•    Works as on-call support representative of the team to provide 7*24 support according to a predefined shift plan.
•    Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
•    Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
•    Provides standardization / automation of technical processes. 
•    Deploys new products and services.
•    Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
•    Reports to stakeholders on product performance and supplier/partner performance.
•    Leads and actively takes place in internal and external audits related with common standards and regulatory obligations. Ensures compliance of Charging Systems with related standards.
•    Prepares high availability, disaster recovery and site redundancy plans, keeps them updated and performs tests when requested.
•    Contributes preparation of Charging Operations budget according to requirements for run, grow and transform scenarios.