Customer Operations Insights Specialist

Vodafone Türkiye

What is it like to work at Vodafone?

Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet.

Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things.

Vodafone is a place where you can bring your whole self to work as you start your career

Minimum Bachelor’s Degree

• Fluent in EnglishStrong analytical and problem solving skills involving significant and detailed analysis / interpretation
• Excellent command in MS Office Programs especially in Excel (SQL and VBA knowledge is an asset)
• Experience of working with large volumes of data.
• Proficiency in SQL
• Statistics/machine learning experience (using R or Python) would be an asset
• Strong ability in planning, reporting and analysing
• Proactive, result oriented
• Strong communication skill
• Fluent in English
• No military obligation for male candidates

İŞ TANIMI

We are seeking a Customer Operations Insights Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Customer Insight Manager of Vodafone Turkey.

• Provide monthly analyses of performance trends and recommended solutions for any areas have downward trends.
• Support management by providing ad-hoc analysis to predict and interpret the business trends for key decisions
• Help COPS Insights team in data preparation.
• Contact with BI, DWH and Big Data Teams to search which data can be used for analysis.
• Run sql queries or use BO to collect requested data.
• Responsible for validating and manipulating the data for analysis.
• Create adhoc reports as requested by management.
• Perform basic statistical analyses for projects and reports
• Run adhoc customer and channel analysis for the innovatite ideas based on insights,
• Work with Business Intelligence on developing reporting suite and channel dashboards for decision making and information sharing.