Customer Success Specialist

Vega danismanlik

Own overall relationship with assigned clients, which includes managing on- boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

Establish a trusted and strategic advisor relationship to help drive continued value of our products and services

Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team

Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Maintain existing customer success metrics and data as directed Daily and Monthly Responsibilities

Serve as day-to-day contact for new customers as well as assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

Provide pricing and service presentations and help acquiring new customers

Follow up with leads and keep a constant relationship by acting as a main point of contact for new customers

Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time

Collaborate, problem solve, and/or strategize upcoming client meetings with team members

Required Skills and Qualifications

3-5 years of experience in communications, marketing, sales, account management, or customer success

Strong verbal and written communication in English, strategic planning, and project management skills

Analytical and process-oriented mindset

Comfortable working across multiple departments in a deadline-driven

environment

Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred Qualifications

Bachelor’s degree

Knowledge of Zoho CRM and project management tools

Event planning experience a plus