Vıp/It Support Specialist-Onsite

Unite Bilgi Teknolojileri

Unite, founded in 1998, is the leader in digital workforce solutions in Turkey. We aim to transform the way our customers conduct business by leveraging the latest digital technologies.

Our expertise lies in understanding the importance of technology to business, the requirement for return on technology investments and the need for an accountable business partner whose core focus is integrating business with technology.

We are looking for an ''VIP/IT Support Specialist'' who will be responsible for prioritizing, resolving, routing and scheduling all incoming internal technology support requests and issues.

Job Description

• Provide support across a wide range of technology platforms (Windows, MacOS, iOS and Android)
• Provide onsite, remote, and occasionally at-home support to VIP/Executives 
• Support special events, large webinars, and associated technology needs
• Develop and maintain executive support documentation
• Design and implement new technology standards and manage the entire hardware life cycle of executive devices
• Ability to resolve break-fix problems, deploy new hardware installations and manage migrations and transition to new hardware effectively. 
• Identify, resolve and escalate issues where appropriate to leadership or other IT teams to ensure the issues are resolved with a sense of urgency
• Provide afterhours and on-call support for executives,
• Support enterprise solutions across various Microsoft/Apple/Android device management platforms as well as Microsoft O365
• Provide support design, implement and manage solutions using Intune, Azure, and Airwatch. 
• Collaborate with security and network leadership to ensure that services dependencies, performance, and stability are met
• Make recommendations?and implement?process improvements and technology changes based on best practices?
• Creation and maintenance of Knowledge Base Articles for support teams for all covered service.

Requirements

• Graduating from at least associate preferably from related departments of universities,
• Knowling at least one of both written and spoken good command of English.
• Minimum 3 years experience in providing onsite and/or remote technical support,
• Knowling to of an IT equipment (computer, printer, projector, etc.),
• Proficienting in MS device systems and MS applications (Teams, Zoom, etc.),
• Knowledging of Active Directory, File Server, PrintServer architectures,
• Having to the Switch and AP working structure,
• Preferably with ITSM Tool knowledge experience
• Preferably having an ITIL Certificate or knowing an ITIL server,
• Having a command of the domain structure, Backing up on end-user devices, Having a good command of the backup process, (Onedrive etc.)
• Able to make suggestions in critical systems analysis and system services,
• Strong communication skills, analytical thinking ability,
• Ability to adapt to the aptitude of the team and the dynamic structure of our company,
• Providing on-site support in customer location.

Join the Digital transforming the future of work as a Part of the Unite !