Senior Project Associate (German Speaker)-Re-Adv.

ULUSLARARASI GÖÇ ÖRGÜTÜ

Vacancy Notice Number: SVN#TR/2024/39

Position Title: Senior Project Associate (German Speaker)-re-advertised

Duty Station: Istanbul – Türkiye

Classification: 6 months Special Short Term Graded Contract (G6)- with possible extension

Deadline of Applications: 07 May 2024

Number of People to be hired: 1

Category: Internal & External

General Functions:

Under the overall supervision of the FAP Senior Programme Coordinator and under the direct supervision of the National Project Officer (FAP), the successful candidate will be accountable and responsible for supporting the streamlining visa application services for the German family reunification, resettlement, and evacuation caseloads.

Major Duties and Responsibilities:       

1.      Oversee Migrant Service Assistance staff members undertaking communications activities related to case consultation, the information center and/or public affairs, including supporting staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of communications activities. Support the development and implementation of Standard Operating Procedures (SOPs), as needed.Oversee the information center, ensuring that all communication undertaken by staff members by phone, email, through website(s) and other technological means and in person, are efficient, effective, accurate, clear and courteous. In coordination with the Project Officer, ensure the information provided by the FAP information center is up to date, relevant and accessible to all persons, including to at-risk individuals, and that the staff members providing the information are adequately trained.

2.      Oversee the information center, ensuring that all communication undertaken by staff members by phone, email, through website(s) and other technological means and in person, are efficient, effective, accurate, clear and courteous. In coordination with the Project Officer, ensure the information provided by the FAP information center is up to date, relevant and accessible to all persons, including to at-risk individuals, and that the staff members providing the information are adequately trained.

3.      Enhance capacities of Migrant Service Assistants (MSAs) through providing Ad Hoc trainings to promote knowledge and application of the SOPs. Train other team members to efficiently and effectively manage communication activities, update 365 Dynamics CRM and other databases accurately and to supervise communication team members and activities.

4.      Proactively address communication-related backlogs or other issues in coordination with the management.

5.      In close coordination with the Project Officer, undertake activities related to public affairs, including, as assigned, planning, developing, designing, producing, and distributing materials for individuals served by FAP, including print, audio, visual and online materials.

6.      Make informal translations of documents, communication and meetings for the Project Officer as needed.

7.      Communicate with sponsors, NGOs and other external German stakeholders on FAP related items in close coordination with the National Officer.

8.      Control the quality of all German-related documents in FAP and ensure accurate applications are referred to the German consulate.

9.      Assist with the report preparation and data-management of the FAP Project by preparing statistical and thematic reports whenever required, and report to FAP management of any problems or issues arising immediately and regularly make suggestions on how to improve efficiency and service.

10.  Maintain and ensure the confidentiality and integrity of all FAP-related matters and of all beneficiaries, by implementing procedures in accordance with guidelines and instructions of the donor and standards of conduct and data protection rule. Alert management of any non-compliance to SOPs or codes of conduct by staff members. Also take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data.

11.  In the absence of the National Project Officer, act as an OiC to monitor and perform daily tasks, evaluate MSAs, and perform other duties.

12.  Undertake duty travel as needed to support other FAP Country Offices for meetings and for trainings and perform any other duties as may be assigned.

13.  Perform other duties as may be assigned.

Required Qualifications:

Education:

·         University degree or equivalent in Business Management, Client Services, Social Science or related field with four years of relevant experience; or,

·         High school diploma with six years of relevant experience.

Experience:

·         Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.

·         Previous work experience in international organizations and service industry companies would be an advantage.

·         Strong interpersonal & intercultural skills with an attention to detail.

Languages:

• Fluency in English and German is required.
• Working knowledge of Arabic and/or Turkish is advantageous.