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İstanbul(Asya)(Ümraniye)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Customer Relations

Customer Relations

Application Count

728 application

Job Type

Full-Time

Position Level

Specialist

Application Count

728 application

Department

Customer Relations

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QUALIFICATIONS AND JOB DESCRIPTION

Job Purpose

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards within Customer Care responsibilities. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. 


Qualifications 


  • Bachelors degree from Logistics, BA and/or other relevant departments, 
  • Min 1 year of experience in customer relations environment 
  • Very good command of written and spoken English (and local language)
  • Broad knowledge of Ms Office applications 
  • Have good interpersonal skills, written and spoken communication skills, will to be a good team player 
  • Residing in Istanbul (or able to relocate).

Key Responsibilities 

  • Goes the extra mile to delight internal and external customers. Builds relationships through effective written & verbal communication. Identifies customers’ needs and expectations. 
  • Responds to customer needs promptly and professionally. Actively conduct customer support, booking and enquiries, tracking & monitoring tasks.
  • Provides the customer with solutions to exceptions and service issues, where first call resolution cannot be achieved perform the appropriate escalation to ensure satisfactory resolution.
  • Makes Quality the driving force every day. Uses best practices to highlight opportunities and develop solutions. Ensures attention to detail and accuracy. Monitors for problems and issues. Implements corrective actions. Contributes and adapts to continuous process improvement. 
  • Strives hard to meet goals & deliver results. Takes ownership of goals and stays focused.  
  • Is a positive and effective team member. Works in partnership with others to accomplish goals and tasks. Engages in effective, two-way communication, welcoming and utilising input from others. 
  • Is considerate, professional and behaves with dignity and respect to others. Recognizes consequences of own actions and decisions on others. Cooperates and collaborates with others across departments, inside and outside own of organization.  


  • The Ideal Candidate Will Have
  • Highly motivated, customer focused and commercially aware.
  • Excellent communication and contact skills.
  • Good PC Skills to work within our bespoke systems.
  • Demonstrates initiative, organization, and adaptability while working in a pressurised team environment.
  • Experience in a customer service environment, including complaint-handling responsibilities would be advantageous.

Preferred Candidate

No experience preference
Associate Degree(Graduate), Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate)
Completed, Exempt, Delayed
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Müşteri Hizmetleri Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

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Hakkımızda

Fedex Express FedEx, her gün 450.000'den fazla ekip üyesi, 180.000'den fazla araç ve 650'den fazla uçak ile, dünya çapında 220'den fazla ülke ve böl

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Yan Haklar

Özel Sağlık Sigortası, Servis, Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.), Hayat Sigortası.

Müşteri Hizmetleri Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Müşteri Hizmetleri Sorumlusu Müşteri Hizmetleri Sorumlusu Maaşları Müşteri Hizmetleri Sorumlusu Nasıl Olunur? Müşteri Hizmetleri Sorumlusu Nedir? Müşteri Hizmetleri Sorumlusu İş İlanları