Guest Relations Manager

Titanic Deluxe Bodrum

The name TITANIC HOTELS, was on agenda after the opening of the first resort hotel of the group, ship-shaped, 5-star hotel with 653 rooms, Titanic Beach Lara in Antalya, Turkey in 2003. The Group’s story of Hotel Management started in 1998. Tourism Investments started in Istanbul, Turkey in 1998 with a hotel offering 45 rooms and continued in 2000 with a new hotel offering 100 rooms in Istanbul, Turkey again. 

In conjunction with the admired success of Turkey’s first concept hotel -Titanic Beach Lara - in service industry, all the hotels of the Group united under the brand mark TITANIC HOTELS.

The brand mark TITANIC HOTELS, which is born in Turkey and has become an important global label, supports Turkish Economy and creates vital recruitment with its corporations.

Titanic Deluxe Bodrum - AYG Group's newest investment is designed to protect the architectural heritage of Bodrum and Mykonos, on both sides of the Aegean, located in Guvercinli, one of the most beautiful bays of Bodrum.

“Guest Relation Manager”

QUALIFICATIONS

·        A degree or diploma in Hotel Management or equivalent

·        Minimum 3 years experience of Guest Relation supervisory in the hotel, leisure, and/or retail sector

·        High level of IT proficiency

·        High level of commercial awareness and sales capabilities

·        Experience of managing and developing people

·        Previous experience of department management as well as Profit and Loss accounts

·        Excellent leadership, interpersonal and communication skills

·        Accountability and Flexibility

·        Commitment to delivering a high level of customer service

·        Ability to work under pressure

·        Presentability

·        Flexibility to respond to a variety of work requirements

·        Ability to work on your own and as part of a team

JOB DESCRIPTION

·        Oversee the entire Guest Relation operation to maintain high standards

·        Evaluate high levels of Guest satisfaction and monitor trends, maintain the focus on continuous improvement

·        Set departmental objectives, work schedules, budgets, policies, and procedures

·        Monitor the appearance, standards, and performance of the Guest Relation Team Members with an emphasis on training and teamwork

·        Ensure that Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

·        Maintain good communication with all hotel departments

·        Monitor staffing levels to meet cover business demands

·        Conduct monthly communication meetings and produce minutes

·        Manage employee performance in compliance with company policies and procedures

·        Recruit, manage, train and develop the Guest Relation team

·        Comply with hotel security, fire regulations and all health and safety legislation

·        Act in accordance with policies and procedures when working with front of the house equipment and property management systems

·        Assist to the other departments, as necessary