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Butler Service Desk Agent (Telephone Operator)

The St. Regis Istanbul

İstanbul(Avr.)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Staff

Department

Tourism / Hospitality

Tourism / Hospitality

Application Count

99 application

Job Type

Full-Time

Position Level

Staff

Application Count

99 application

Department

Tourism / Hospitality

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QUALIFICATIONS AND JOB DESCRIPTION

Start Your Journey With Us

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Candidate Profile

  • University Degree in Tourism & Hotel Management,
  • Good level of all commands of English,
  • Excellent interpersonal and communication skills,
  • Good team player, working well with other departments and co-workers,
  • Food & Beverage order-taking knowledge  
  • Knowledge of Opera and MS Office applications.


İŞ TANIMI

Job Summary 

     Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

 

     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Preferred Candidate

2 - 3 years of experience
Associate Degree(Graduate), Bachelor’s(Graduate)

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Hotel and Accommodation Management

Hakkımızda

Exciting and rewarding career opportunities await you at The St. Regis Istanbul.An extraordinary setting, discreet recognition and the highest express

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Operatör pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Operatör Operatör Maaşları Operatör Nasıl Olunur? Operatör Nedir? Operatör İş İlanları