GENEL NİTELİKLER VE İŞ TANIMI
NYX is a 10 year old fast growing, young, and maturing voice-technology platform.
We connect end users globally, NYX serves as a B2B platform. Our clients experience a simpler, more engaging, and personalized service.
NYX is born and headquartered in Istanbul, with offices in Netherlands and Hong Kong.
Working at NYX
At the heart of NYX, is a huge SBC that processes millions of attempts on minutes from hundreds of wholesalers as well as retailers. On top of this, we build systems that help companies discover new services in countries, ensuring that all of our users are happy throughout their commercial experience.
Our culture is family based around the fact that at NYX the best idea wins, neither the loudest nor the most senior voice.
Focus on monitoring customer location uptime, provide immediate support to address voice and network quality
Communicate with systems and Engineering departments as well as external carriers to resolve and prevent issues
Monitor all aspects of network/systems infrastructure and provide outbound communications
Provide 1st level support to resolve technical customer problems
Effectively communicate status to customers and internal staff
Documentation of trouble resolution through the use of trouble ticketing system
Excellent skills to read and write English. All communication will only be English
Start-up Level TCP/IP knowledge ( training will be provided )
CCNA Certification ( preferred if available )
VoIP Knowledge ( preferred if available )
Strong communication and documentation skills required
Desire and ability to develop technical skills and take on additional responsibilities in order to add value