Application Specialist

SYSMEX TURKEY DIAGNOSTIK SISTEMLERI LTD STI

Sysmex is a market leader in the field of clinical laboratory testing and health information technology products d services - supplying laboratories, hospital, and healthcare organisations worldwide. We are currently expanding and are seeking experienced professionals with initiative and drive to join our team as "Application Specialist" in İstanbul.  

Requirements: 

• A Diploma / Degree in Medical Technology / Medical Science or its equivalent 
• At least 3 years of experience in Medical devices industry
• Must have very strong hands-on knowledge and experience
• Competence in interactive communication, problem solving and decision making
• Excellent analytical and troubleshooting skills with ability to communicate complex technical/clinical content in an easy to understand manner
• Good and fluent in both written and oral communication skills including presentation skills
• Conduct with professionalism with strong interpersonal skills in thoughts, words and actions
• Strong customer orientation with ability to handle customer issues and demonstrate the ability to verbally describe in a logical manner
• Positive working attitude with a sense of urgency and result oriented
• Able to work independently as well as an effective team player

Job Description: 

• Involve in the development and co-management of Sysmex products as well as support the Sales and Marketing team in achieving their sales / marketing targets and including the following duties
• Provide technical assistance, troubleshooting and training to existing and potential users of Sysmex products as well as personnel from distribution channels in the region
• Work closely with corporate team and distributors to expand business prospects
• Keep abreast and strengthen the technical / product knowledge relating to product information, specification, modification of existing / new products, upgrading or extending existing /new products to explain clearly and support customers
• Conduct application and theoretical training for the representatives of distributors
• Initiate the development of customer training tools, including relevant application tools
• Provide end-user training and strengthen the product knowledge of distributors
• Provide excellent service on product and application troubleshooting
• Maintain regular communication and continuous contact with all subsidiaries and distributors
• Provide monthly activity reports for proper follow-up implementation and outcome actions