Guest Services Representative / Arabic Speaker

Swissôtel The Bosphorus, Istanbul

• Previous 3 years customer related experience
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Strong written and verbal communication skills in Arabic & English
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

İŞ TANIMI

• To consistently offer professional, friendly and engaging service
• To greet, check in and settle guest accounts while ensuring all service standards are followed
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies 
• Other duties as assigned