Technical Engineer

Supplementler.com

Founded in 2012 and based in Istanbul, Dikey Vitamin A.Ş. is Turkey’s leading and fastest-growing sports and healthy living company. Focused on health and wellness, the company manufactures and distributes owned, controlled, and third-party brands. Dikey Vitamin A.Ş. has a unique omnichannel presence underpinned by an e-commerce platform comprising three e-commerce websites: Supplementler.com providing sports supplements, Vitaminler.com providing vitamins, minerals and healthy food and Fitmoda.com providing sports equipment and clothing. Dikey Vitamin A.Ş. has also an established network of stores and vending machines across Turkey and a content platform including online wellness portal fithub.com.tr. New generation flexible gym subscription system Sporcard is also operated by Dikey Vitamin A.Ş.

Dikey Vitamin A.Ş. received an investment from Nestlé Health Science in 2021, a global leader in the science of nutrition, to further push its presence in the sector.

Dikey is a big family with more than 350 members. We believe that happy employees lead to happy customers. Therefore, we continuously invest in our people. We promote a positive, cooperative and social environment. As an organization, we focus on getting results with teamwork and taking complete ownership of our duties.

We are looking for a " Technical Engineer " to be based in Maslak/ Istanbul. The position will be responsible for the following tasks and duties:

Qualifications:

·       Bachelor's Degree in related fields, Electric, Electric/Electronic or Mechanic Engineering.

·       1 years of experience Business Development.

·       Strong knowledge of MS Office programmes.

·       Excellent command of the English language including report writing, and presentations.

·       Strong team player.

·       Strong problem solving and analytical skills.

·       Ability to planning and organization.

·       Effective planning and organizational skills, and ability to perform in a team.

·       No military obligation for mail candidates.

·       People person that enjoys customer interaction and getting customers excited about Nayax solutions

·       Team player with the highest level of integrity; positive attitude and desire to be part of a growing team…someone looking for a career, not just a job!

Responsibilities:

•  Act as the trusted point of contact for Nayax’s portfolio of customers, beginning from the point of sale, ensuring seamless on-boarding and deployment of Nayax devices, guiding customers with the Nayax software, and providing effective troubleshooting.

•  Proactively engage with each customer ensuring that all Nayax functionality and offerings is leveraged, maximizing the value of each Nayax account.

•  Establish a trusted, advisory relationship, handling the full spectrum of customer relationship, once the sale is made, including keeping the customer informed of all product updates.

•  Act as the voice of the customer and monitor customer requirements and give recommendations to Product Managers. Establish relationships with key customer stakeholders to drive further product adoption.

•  The daily tasks include: Provide phone and web support for a variety of clients, troubleshoot application Issues, provide Pre and Post-Sales Support for Inside Sales Team.