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Softtech Yazılım Teknolojileri Araştırma Geliştirme

Customer Experience Team Member

“Are you ready to join the Softtech family of more than 900 people and make the future real with us?"

We are looking for a CX Team Member to join the CX Unit under ourTransformation Team who will be able to work with an enthusiasm for implementing pioneering steps on the cultural and organizational transformation

We believe that highly competitive solutions can only be developed by the motivated and enthusiastic team. That’s why our team members have been selected among the top engineers and specialists in the market. We are experts in developing solutions for financial organizations. If you want to be part of this restless team, come & join our talented team and share our goal that is to take the technology to the next level with creative, fast, efficient, and secure solutions.

Here is the details of our job posting:

The  CX Team Memberrole is responsible for developing, managing and performing activities and concepts in terms ofSofttech’s organizational transformation.

To improve performance, this position deploys practices related to culture development, leadership development, coaching, mentoring and change management.

What skills do you have?

• Minimum 3 years experience in design (UX/UI/product/graphic etc.)
• 5-10 years total professional work experience
• Portfolio of completed design projects
• Design thinking experience
• Excellent interpersonal communication skills
• Powerful verbal, written, presentation, facilitation, communication, relationship building skills
• Excellent English communication skills
• Efficient project running, negotiation and conflict management skills
• Ability to quickly build confidence and trust with senior managers and teams
• Military service completed for male candidates
• Project management experience
• Experience of agile methodologies (Scrum, Kanban)
• Personal and team coaching experience
• Nonviolent communication skills

What you will do?

You will be responsible for developing, managing and performing programs and activities to improve the customer-centric culture within the organization and in particular product teams. Also take part in the efforts to improve several software products’ CX quality.

• Codevelop an organizational customer-centric culture improvement program
• Help drive cultural and behavioural change required to build strong and sustainable customer-centric culture within the organization
• Take part in periodical CX education, coaching and communication activities within product teams
• Take part in executing a high performance framework in teams
• Take part in developing, managing and performing CX improvement programs for software products

What we offer

• Flexible working hours
• Private health insurance
• Generous vacation policy
• Continuously learning and development opportunities
• Attending to technical congress and conferences
• Wide range of technology
• International work experience, career development and visit opportunity to Maxitech, San Francisco and Shanghai
• Build up your project with innovation funnel