Reservations Host

Six Senses Kaplankaya

Six Senses Kaplankaya presents a mosaic of architecture, history and art, and is within easy reach many famed archaeological sites. There are 141 guestrooms including six suites (75 in the main building and 66 Ridge Villas), all boasting stunning views to the Aegean Sea. Aegean & Mediterranean-inspired fresh, sustainable cuisine interwoven with Turkish elements and flavors is the overarching theme of three dining venues, introducing ‘Eat with Six Senses’ concept by sourcing local and fresh products. The expansive 10,000 square meter Spa, Fitness and Health & Healing Center offers guests and residents a truly integrative approach to optimal wellness. Six Senses Kaplankaya is an idyllic destination for celebrations. It also has facilities to accommodate team-building programs. With many excellent guest experiences on offer, the resort can customize activities to suit active guests and guests who prefer to simply sit back and relax.

Scope

• Handle all local and overseas room-bookings.
• Ensure that all reservation requests are replied efficiently.
• Handle specific requests on room types and discounts.
• Ensure all reservations are entered and updated in the computer.
• Answer correspondences, e-mails and fax for reservations within 24 hours
• Assist in all allocation of rooms.
• Ensure that the statistic information are all entered and updated in the computer, such as travel agent, commercial etc.
• Control room inventory in co-ordination with Revenue & Reservations Manager.
• Respond promptly on the overbooking situation, close reservation for critical days and inform our associates.
• Help in the review of work methods and procedures in reservations.
• Assist the Revenue & Reservations Manager to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
• Solve complaints from clients in regard to reservations and take immediate remedy action.
• To follow all systems and procedures as laid down in the standard operating manual.
• Responsible of the compilation and updating of the SOP’s of the reservation department.
• Work and implement Six Senses best practice throughout the department with action plan.
• Implement Six Senses standard to achieve maximum guest satisfaction.
• Monitor and update internet reservation system in coordinate with respected colleagues.
• Make daily weekly monthly reservation reports and statistics and ensure they are distributed to the respective departments.
• Be polite and professional in any situation where the image or reputation of the hotel is represented.

Qualifications

• BA/BSc in Hospitality management or related field.
• Minimum 1 years of experience in similar position.
• Fluent written and spoken English.
• Additional language is beneficial.
• Opera PMS knowledge.
• Proficiency in Microsoft Office.
• Strong communication skills, written and verbal,
• Work under pressure and time constraints,
• Handle guest contact efficiently and be able to sell the product,
• Ability to meet deadlines.
• Flexibility on working hours if needed any overtime.