Marketing Communications Coordinator

Six Senses Kaplankaya

Six Senses Kaplankaya presents a mosaic of architecture, history and art, and is within easy reach many famed archaeological sites. There are 141 guestrooms including six suites (75 in the main building and 66 Ridge Villas), all boasting stunning views to the Aegean Sea. Aegean & Mediterranean-inspired fresh, sustainable cuisine interwoven with Turkish elements and flavors is the overarching theme of three dining venues, introducing ‘Eat with Six Senses’ concept by sourcing local and fresh products. The expansive 10,000 square meter Spa, Fitness and Health & Healing Center offers guests and residents a truly integrative approach to optimal wellness. Six Senses Kaplankaya is an idyllic destination for celebrations. It also has facilities to accommodate team-building programs. With many excellent guest experiences on offer, the resort can customize activities to suit active guests and guests who prefer to simply sit back and relax.

Scope

• Coordinate all clerical duties within the Marketing Communications Department to ensure customer response in a professional and efficient manner.
• Process all telephone in-coming calls to Marketing Communications.
• Verify VIPs daily arrivals to ensure priority room assignment and room amenities delivery.
• Coordinates all customer appointment schedules for the Marketing & Communications Manager.
• Prepares weekly, monthly and quarterly reports as directed.
• Responsible for all tasks designated by the Marketing & Communications Manager.
• Takes minutes at any public relations meeting and distributes accordingly.
• Accepts clients and media complaints, requests, and inquiries and coordinates handling with departments concerned.
• Coordinates guest lists and invitations for VIP receptions, luncheons, dinners, etc.
• Report any complaints or abnormal occurrence to the Marketing & Communications Manager.
• Contribute to the morale and team spirit by maintaining effective relationships with colleagues.
• Develops and maintains good relationships with resort departments, media and customers.
• Ensures that all activities are carried out honestly, ethically and within the parameters of local law.

Qualifications

• Turkish nationality.
• Bachelor’s degree in a related major.
• Minimum one year or more of experience in a similar position in a luxury lifestyle brand.
• Excellent command over written and spoken English and Turkish.
• Additional languages are beneficial.
• Proficient in MS Office.
• Passion for excellence and an understanding of the sophisticated needs of the luxury customer.
• Great attention to details.
• Can identify priorities and effectively execute tasks/projects accordingly and in a timely manner.
• Exceptional customer relationship skills.
• Excellent organizational skills.
• Energetic with a positive attitude.