Reception Supervisor

ALEM GAYRİMENKUL YATIRIM VE TURİZM ANONİM ŞİRKETİ (Six Senses İstanbul)

Specific

Ÿ  To handle all guests’ requests are quickly and efficiently

Ÿ  Create the Daily Memo and Guest Experience Maker (GEM) allocation for approval of Front Office Manager

Ÿ  Assist and handle checking-in and checking-out of all resort guests in a timely and courteous manner

Ÿ  To ensure all guest telephone calls and messages are handled quickly and effectively. All guests’ messages are presented in accordance with the resort standard

Ÿ  To ensure proper follow up on guests’ complaints

Ÿ  To suggest creative ideas and initiatives to enhance guests’ experience.

Ÿ  Ensure that all accounting and legal procedures are carried out in accordance with the Hotel policy.

Ÿ  To issue purchase requisitions

Ÿ  To perform the room allocation on the system by correctly using all information provided by the reservation dossier

Ÿ  To correctly monitor and action the Night Audit Report on a daily basis

Ÿ  To ensure information listed on the Daily Event are correct and reliable

Ÿ  To continually identifying training requirements within the departments and address these requirements immediately

Ÿ  To create a smooth and efficient environment for all team members to enable them to execute their job to the highest standard

Ÿ  To lead by example

Ÿ  To up sell wherever possible to ensure a maximum room rate is achieved

Ÿ  To be actively involved with the recycling of paper materials within the work place

Ÿ  To comply with all company and local laws regarding, Fire, Health and safety procedure

Ÿ  To participate in any training sessions of the aforementioned

Ÿ  To report and follow up any defects with equipment within the work environment

Ÿ  To constantly review and update on new company policies issued by way of letter, fax and email or display boards

Ÿ  Perform any other duties as assigned by the Management

Performance Indicators

Ÿ  Handling of guests’ needs and suggestions

Ÿ  Assisting guests in their problems

Ÿ  Maintaining excellent interpersonal skills because of the nature of the task

Ÿ  The level of quality maintained while focusing intensely on the guest

Ÿ  The number of suggestions identified

Ÿ  How effectively and efficiently, registered complaints have been solved