Customer Services Planning Manager - 102229

Siemens San. ve Tic. A.Ş.

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as Customer Services Planning Manager to develop and support processes in order for creation of a data driven service eco-system.

Your tasks and responsibilities:

* Ensure the implementation, roll out and systematic usage of CS operational performance parameters using local and global data bases and business warehouses

* Analyzing the “Big data of Customer Services” for supporting planning and forecast activities with different aspects and presenting findings through various BI Tools (Power BI, Qlick sense, etc.)

* Aims to find correlations between technical and financial data to create more efficient and effective processes, identifies problematic areas, and provides suggestions based on data analysis

* Timely planning the periodical maintenance of the systems under warranty and the contract; thus enabling them to be completed in coordination with the CCC Operations

* Timely completion and reporting of the modifications and updates released by the Head Quarter regarding system security and performance

* Reporting of the safety modifications to the Ministry of Health

* Follow-up of the toolkits which are required for the start-up processes

* Monitoring and reporting the helium levels for MR systems; Additionally planning the helium refills in necessary locations

* Supporting the management about planning the Human Resources and system technical trainings of engineers, technicians and application specialists; Additionally entering these training plans in the intranet

* Identify, analyze, and interpret trends or patterns in complex data sets

* Calculate and monitor technical Key Performance Indicators (KPIs) within customer services

* Calculate and monitor productivity of the field staff

* Design processes and tools to allow data to be more accurate and more accessible.

* Prepare reports for internal and external audiences using business analytics reporting tools

* Ensure maximum IT/ERP system performance and implementation global standards / interfaces

* Provide insights for modality managers in terms of equipment performances

Your qualifications and experience:

* Degree in Industrial Engineering, Economics, Business or IT informatics

* 3-5 years working experience in corporate setting preferably in Healthcare Industry

* Excellent command of (spoken and written) English; German will be an asset

* Advanced knowledge and skills in Microsoft Office i.e. Powerpoint, Excel

* Knowledge in SAP and BI tools (PowerBI, Cliksense, etc.) will be an asset

Your attributes and skills:

* Ability to cope with fast-paced and pressured work.

* High accuracy and strong attention to detail and a strong analytical mind

* Good organizational skills. Ability to work and collaborate with different teams across the company

Our global team:

Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.