CS IT Support Engineer

Siemens

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

 

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

 

Then come and join our global team as IT Support  Engineer to be responsible from installing, application, repairing, maintaining and updating the Siemens Healthcare IT systems which is installed at Hospitals. The additional mission of this position is to increase the loyalty and satisfaction of the customer. This position is also responsible to supply the creative feedbacks for increasing the quality of the service operations and processes.

 

Your tasks and responsibilities:

 

• You provide and/ or organize application training both newly installed and upgraded/ updated our special medical IT systems or archiving hardware and softwares
• You’ll be performing the technical service operations (installation, repairing, preventive maintenance, modifications, updates)
• You’ll be responsible to increase technical, clinical and application skills for increasing the technical service quality
• You’ll understand the prospect customer’s needs and problems (medical, technical) and arrange necessary actions to create the appropriate solutions
• You coordinate the inquiries from customer with Application Specialist of relevant business line which needs clarification with clinical perspective.
• You support product sales by introducing new released options of products to customers
• You provide related customer services reports / documentation to Customer Service Tool
• You’ll try to create the service contract sales opportunities and convince the customer for buying the service contract
• You present Siemens Healthineers Customer Services’ digital tool/ solutions to customers and encourage customers for utilization of these tools. Arranging application reports and present responsibilities to customers
• You’ll be responsible of development of the processes and to share their suggestions with the Customer Services management to increase the technical service quality and customer satisfaction
• You’ll contribute to the Siemens Smart Remote Service  infrastructure installation and performing Remote Service via SRS
• You update and upgrade the application parameters and system versions
• You escalate issues that could not have been fixed within a time period to Regional Support Center

To find out more about the specific business, have a look at https://www.healthcare.siemens.com.tr/

 

Your qualifications and experience:

 

• Minimum 2 years of experience in IT field is preferred
• Bachelor’s degree in Electronic, Computer , IT Related Engineering or 5 years experience of IT systems networking, design topology or installation
• Very good command of English

 

Your attributes and skills:

 

• Analytical thinking, result and quality oriented approach and good communication skills are required competencies

• Military service should be completed/postponed  for male candidates

• No restrictions for travelling
  
  

Our global team:

Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

 

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Check our Careers Site at http://www.siemens.com.tr/web/1201-10707-1-1/siemens_turkiye_-_tr/siemens_turkiye/ust_menu/is___kariyer  As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started. 

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.