E-Mobility Customer Experience Engineer

Shell Petrol A.Ş

Support developing, managing and monitoring Shell Recharge branded CPO and MSP processes (accordance with all legal and fincancial legislation perspective)

Own and iterate on EV’s user-facing experiences including the Developer dashboard, Connect Authorization flow, Documentation and other static sites (ie. OCPP, OCPI)

Maintain entire sections of our future platforms by taking projects from idea to implementation

CPO remote monitoring and integration of EV units and softwares

Manage metrics instrumentation across all user-facing applications in EV market

Collaborate with Marketing, IT and related stakeholders to support tooling, automation and implementation needs.

Support implementation strategy and timeline for E-Mobility new projects based on business requirements.

Manage and monitor payment and invoicing system related to ROAMING, partnership projects and agreed settlement requirements

• Bachelor's Degree in Mathematics, Software, Electrical or relevant Engineering field required
• Progressive software engineering experience in the Defense Sector and /or Automotive Sectors. MBA is a plus.
• Knowledge of networks such as CAN, LIN, ethernet etc. with ability to troubleshoot and repair prototype systems 
• JavaScript, HTML, CSS, browser compatibility, stylesheets, mobile devices, and optimizing clients for performance and scalability. 
• CPO&MSP& EV Software applications, Cross loyalty, payment and call center interactions (SAAS, PAAS etc.) 
• Web-development tools such as React, Webpack, Redux, Sagas, SASS (or equivalents in other front-end ecosystems). 
• Testing front-end systems with one or more of the following: user testing, unit-testing, browser automation; familiarity with testing frameworks (such as jest, mocha, etc).