Starbucks CRM Assistant Specialist (Temporary)

Alshaya Saha

Shaya was founded in 2002 by the Kuwait-based Alshaya Group as an investment in the Turkish market. Today, the group represents a portfolio of world's best known international brands in Turkey, managing their retail franchise operations in segments including Fashion, Food, Health & Beauty.

Shaya's franchise portfolio includes Bath and Body Works, Le Pain Quotidien, Pinkberry, Shake Shack, Starbucks, The Body Shop, Victoria's Secret and Victoria's Secret Beauty & Accessories in Turkey.

Shaya, which operates with a corporate culture that rewards "Think Big," "Act Small," and "Be You", is currently looking for  CRM Assistant  Specialist to join its Starbucks Divison

We’re looking for a CRM Assistant Specialist, reporting to Starbucks CRM Manager.

• Planning experience based actions and campaigns for target audience and segments which is determined by CRM data,
• Following up campaigns that CRM team established and taking actions according to the results of these campaigns,
• Responsible for campaign KPIs and taking actions to improve these KPIs,
• Managing campaign and guest communication channels,
• Cooperating with 3rd parties in CRM projects.
• Establishing and testing campaigns on CRM Dynamics and embeding these campaigns to the stores,
• Following up campaign results, creating new campaigns,   
• Playing an active role in segmentation projects and planning actions on target audience according to segmentations,
• Managing Website and Mobile application contents on CMS screens,
•  Responsible for management and reporting of CRM communication channels like Push, Mobil Inbox, SMS and Email,
• Supporting social media and google campaigns from Mobile Application and CRM perspective,
• Tracking Mobile Application update process,
• Reporting and following up the financial benefits of Campaign Management.

QUALIFICATIONS:

•  Bachelor's degree from a reputable university,
•  Minimum 2 years experience as on CRM Dynamics,
•  2 years of CRM and campaign management experience,
•  Proven track record on agency management, 
•  Experience on agency management is a plus
•  Problem solving and strong coordination skills,
•  Advanced communication & analytical skills,
•  Result-oriented and proactive team player,
•  Proven track record on project management,
•  Fluent in written and spoken English,
•  Military service should be completed for male candidates.