Guest Relations Manager

Serkoç Otelcilik Tur.İnş.Tah.Tic.A.Ş - Lujo Hotel

Guest Relations Manager Responsibilities;

Ensuring and providing flawless, upscale, professional and high class guest service experiences

Analyzing customer feedback and providing strategic direction to continuously improve overall rating.

Responding to guests needs and anticipating their unstated ones.

We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.

·         BSc degree in Hospitality Management, Tourism, Business Administration or relevant field,

·         Provide upscale guest service experiences for clients throughout their stay,

·         Ensure clients are properly greeted upon their arrival,

·         Monitor daily bookings and ensure assigned rooms are prepared prior to check-in,

·         Oversee check-in and check-out procedures, including reservations and financial transactions,

·         Actively listen to and resolve complaints,

·         Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services,

·         Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns,

·        Manage guest relations team to ensure we comply with all standards and operating procedures,

·        Promote all hotel amenities, conveniences and programs offered,

·        Proven work experience as a Guest Relations Manager, Hotel Manager or similar role,

·        Proficiency in English and Russian; knowledge of other languages is a plus,

·        Excellent problem-solving and multitasking skills,

·        Leadership skills along with the ability to motivate a team into high performance

·        Ability to work flexible hours.