Concierge Agent

Serkoç Otelcilik Tur.İnş.Tah.Tic.A.Ş - Lujo Hotel

LUJO SOUL

Art & Joy reside at the heart of the philosophy at Lujo, taking you on a journey to rediscover your inner child and get enchanted by the vibrant orange that so perfectly reflects our energy. Vacationing at Lujo truly is anything but ordinary and so is working here. If you, too, feel this bursting energy and wish to share it and enrich the team with your colorful personality and your knowledge, we should definitely meet. Join us on this journey to offer our guests a unique experience whilst developing ourselves further and gaining brand new perspectives on hospitality with every new day.

Job Description & Responsibilities:

Assist guests in the most courteous and efficient manner while responding to guest inquiries or concerns regarding their experience

Anticipate guest needs and/or engages guest to capture all possible up-sell and cross-sell opportunities to maximize revenue opportunities

Multi-task while recording guest information into multiple reservation systems, while ensuring maximum data integrity and accuracy

Help the Guests with their Check-in Prosedures

Perform other job-related duties as requested

Requirements:

Able to speak English and Russian languages

Availability to work shifts, including evenings, weekends and holidays

Giving importance to personal care,

Proper Diction, Guest Satisfaction Oriented

Prone to teamwork & Excellent verbal communication skills

Welcoming and Farewell to the Guests in the Department affiliated to the Front Office