Customer Order Manager

Schneider Elektrik Sanayi Ve Ticaret A.Ş.

- Responsible for customer satisfaction in term of service (OTD – On Time Delivery, BOL – Backorder Line, NOR – Number of Rescheduling, AC2 – 2nd confirmation Accuracy) with proactive approach 

 - To understand the different logistics requirement, priorities and expectations per customer segment 

 - Ensure information flow: Lead times, delays availability stock, blockage at SO 

– Sales Order / Material level, any other request in logistics - ensure and respect SLA 

 - Manage customer issue escalation in collaboration with other departments (suppliers/plants) to minimize customer impact 

 - Proactively communicate to front offices in case of any foreseen delivery performance issues (Provide visibility about main performance KPIs) 

 - Constantly seek for performance and logistics solution improvements to increase customer satisfaction and team efficiency 

 - Actively promote customer centricity, empower and coach a customer focused team. 

 - Ensure purchase order portfolio management. 

 - Track and trace sales forecast realization per Business Unit 

 - Manage / monitor the supplier service level (Internal & External Supplier service / OTDL) - Manage and update the DC calendar in the system, and ensure the alignment with those of the transport forwarders and suppliers 

 - Ensure daily purchase order portfolio issues are reported and resolved by master data. 

- Ensure optimum material replenishment information flow (EDI – electronic data interface, web-services, etc.) 

- Contribute Demand and Supply planning department with regards to transversal topics (new launches, marketing requests etc.) 

 - Manage cold loop - Identification & Implementation of improvement actions to reduce issues/ delays, preventing future re-occurrences. 

 - Animation of SIM rules and cycles event of the department & site 

 - Qualifications 

 1. Experience in logistics operations (procurement, order processing) with knowledge in Front Office processes 

 2. Familiar with demand/supply planning functions 

 3. Understands / able to contribute warehouse operations 

 4. Strong communication abilities 

 5. Ambition on sustainable/robust process focus. 

 6. ERP (preferable SAP) and any other digital tools (dashboards, SalesForce, OneMM, Kinaxis etc) competencies 

 7. University degree in engineering (preferably industrial engineer)