Air Freight Senior Customer Representative (*)

Schenker Arkas Nakliyat ve Tic. A.Ş.

Qualifications

• Relevant bachelor degree (Preferably in Logistics, Business Administration etc.).
• 3-5 years of experience in related business (customer services) or similar positions.
• Has a good command of Office Programs user experience.
• Fluent in English.
• Has a command of commercial & transportation legislation, global legislation, operational functions and DGR / IATA / Airway terms.
• Team player, proactive, service and solution oriented.
  
• Experienced in customer relationship management.
• No military obligation for male candidates.
• Based in İstanbul.

Job Description

• Provides communication and coordination between internal service providers(airlines, suppliers, customs agents, airport offices, insurance companies etc.) and foreign offices for their customers.
  
• Manages the transactions towards operations with foreign offices.
  
• Visits acquired customers regularly in order to improve relationships. 
  
• Works in a coordination with sales teams and supports them for new & acquired customers.
  
• Takes actions for finding solutions about possible hitches rapidly and meeting customer expectations & satisfaction.
  
• Follows up Air Freight operational transactions regularly and provides submitting information flow about details/updates to the customers. 
• Keeps in communication with airport offices in order to organize realization of operation smoothly.