Customer Success Representative

RUNMATE TEKNOLOJİ VE DANIŞMANLIK HİZMETLERİ LTD.

Our client, who provides an online service for property business, is looking for a “Customer Success Represantative”  with the following requirements:

 Task

Main task of Customer Success Representative is to ensure smooth process of service delivery to key Clients (Developers, Construction companies)  while keeping tight communication with both Sales Department and Digital Marketing team.

Responsibilities:

• Initiating and controlling the process of Customers (developers) onboarding: set up of the landing pages of developers projects, get creative materials and all information about the project in order to launch marketing campaigns in coordination with digital marketing team
• Communicating marketing plan and tools/channels we will use in order to deliver leads to  the Customersin coordination with Digital marketing and Sales teams
• Performing weekly and monthly report to Customers, communicating intermediate results with responsible Sales representative
• Ensuring actual and relevant information of promoted Project profiles on our platform
• Handling incoming inquiries from Customers and Partners in regards to service progress or any other related concerns
• Controlling the process of delivering the leads, monitors daily lead performance, control over creatives we use in our campaigns
• Measuring and improving the satisfaction level of our customers developers (make sure they receive the required service).

Requirements:

• Experience in Customer Success/Account Management/Media planning role in Digital agency or any similar position from 1 year
• Experience as Marketing or Sales manager is a plus
• Advanced English is a plus
• Experience in digital marketing required
• Confident PC user
• Great communication skills