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Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

Rem People Customer Success Specialist

Rem People is seeking for Customer Success Specialist to join our thriving team.

We are mainly focused on “Consumer Goods, Consumer Electronics, Telecommunication and Pharmaceutical” companies which distribute and sell their products at physical sales points such as hypermarkets, supermarkets, department stores, shops, groceries, pharmacies, consumer electronic chains etc.

We basically disrupt the “business approach” of the works that have been done by the traditional retail-monitoring and conventional research companies for many years. We achieve it by “boosting intensity of technology” in our business.

As our Customer Success Specialist, you will oversee and execute strategy of Rem People with the following responsibilities:

1. Managing customer projects with a thoroughgoing operation

  • Builds the project plan, prepares customers’ portal and dashboard for the undertaken project.
  • Performs regular controls in order to ensure the reliability of the data checked by Data Verification department.
  • Creates customer’s questionnaire in the REM’s system and performs necessary tests.
  • Shares the POS list on-time and in a correct way with Operation Planning team. Checks the reliability of the sample list.
  • Designs the customer dashboard with respect to her/his customer needs and company targets.
  • Gets the final customer’s approval for the designed dashboard and directs it to IT team in order for this one to be made going live.
  • In order to maintain the planning tight and control the budget, opens tasks in Basecamp quickly. Provides a complete and correct brief to the IT.
  • Prepares end-of-months reports and transmits them to her/his customers.

2. Ensuring customer satisfaction

  • Plans and performs business plans with her/his manager according to customers’ needs.
  • Ensures the continuity of the projects while understanding her/his customers’ needs.
  • Prepares informative, enlightening and insightful reports and presentations of ongoing projects quarterly and presents them to her/his clients.

What we are looking for:

  • Passion and commitment to the mission of Rem People,
  • Who has strong interpersonal relationship, are self-disciplined and self-motivated person,
  • Able to represent Rem People in front of partners, members, universities and official offices,
  • Demonstrated project management, presentation, organization and coordination skills,
  • Experiences in FMCG, Retail, Research (minimum 1 year)
  • Bachelor’s degree from a reputable university (Statistics, Industrial Engineering, Econometrics, Mathematics, Business Administration or similar will be an asset)
  • Excellent communication skills in English,
  • Experience with Microsoft Office, familiar with new technologies (Basecamp, Dropbox, Asana and Google Drive, etc)

Location: Sisli, Istanbul - TURKEY

To be considered for this position, please submit your CV and a cover letter. We cannot wait to meet you! In your cover letter, please include any links to personal social media presences that might give us a sense of how you use social media- let us get to know you before we connect.

PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Bilişim

Çalışma Şekli:

Haftaiçi 09.00 - 18.00

Sosyal / Yan Haklar:

Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.)
Prim

Çalışan Sayısı:

1-24