QUALIFICATIONS AND JOB DESCRIPTION
We are looking for candidate to work as GUEST EXPERIENCE MANAGER at Regnum Carya Hotel
· Minimum 5 years experience in a similar position at a 5 star hotel
· Fluent at least 2 of Turkish, Russian, English, German languages (Third language is preferred)
· Great attention to details.
· Demonstrate excellent communication, counseling, decision-making, and organizational skills.
· Responsive, engaged and interactive with capability of building strong positive team.
· Visibly proactive with excellent organizational skills, capable of providing focused leadership.
· Energetic with a positive attitude.
· Able to converse and resolve guest complaints/issues in a calm and professional manner
· Can identify priorities and effectively execute tasks/projects accordingly and in a timely manner.
· Ability to work flexible hours.
· Great focus on guest satisfaction.
· Ability to manage, train and motivate a variety of people