BUTLER

Regnum Carya Golf&Spa Resort Otel

• To consistently provide thoughtful, caring and sincere service.
• To identify and anticipate Guests’ needs and ensure personalized service is provided
• To provide Food and Beverage Services as required
• To assist with any plans or arrangements the guest intends to make during their stay
• To ensure that all requests from Guests are made possible and are followed up on
• To fully understand  and have knowledge of all in suite services, technology, amenities, functions & systems
• Ensure repeat guests are met and greeted on a daily basis and profiles are updated
• Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
• Respect guest privacy and do not discuss guests’ private information with colleagues
• Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
• Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
• Ensuring special preferences of guests are met
• Demonstrate discretion and courtesy when entering into the private space of guests
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies  
• Other duties as assigned

İŞ TANIMI

• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal and communication skills
• Computer literate in Microsoft Window applications an asset
• Russian English German speaking mandatory
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times