Spare Parts And Repair Method Conceptor

OYAK - RENAULT OTOMOBİL FABRİKALARI A.Ş.

1. Business Background

After Sales is a major contributor to the Group's profitability and customer satisfaction. The quality of service of its commercial network is one of the main pillars. This quality of service is only possible if the technical documentation to maintain and repair our vehicles is developed and constantly kept up to date.

2. Principal Mission

Within the After Sales Repair Engineering Team and in close collaboration with the Repair Engineering Architect, The Spare Parts and Repair Method Conceptor is responsible for defining and updating Spare Parts offer,  Repair Methods & Labour Time in life cycle phase according to service network requirements.

3. Detailed Mission

Specifies and validates the Spare Parts, Repair Methods, the Special Service Tools and the Labour Times.

Ensures level 2 technical support to service network and proposes adapted solutions to customers and repair technicians. (Answer to alerts and problems raised by the service network – GAR and LUP QS )

Defines or updates spare parts documentation and transfer folder for catalogue illustration.

Defines and specifies the spare-parts sales modes all along the Design phase.

Ensure the update in serial life in line with Corporate Repair Conceptor  Expert.

Treats and and respect serial life spare parts evolutions & modifications .

In charge of spare parts standardization.

Ensures the reparability of the vehicle parts under his responsibility in line with other technical domains and interfaces based on Renault Repair Rules and After Sales Technical Specific Requirements.

Updates and optimizes Repair Methods and labour time by taking into consideration serial life product evolutions and quality problems raised by service network.

Defines specific Repair Tools and equipments needs.