Product Owner

NGN Bilgi Teknolojileri Veri Merkezi Hizmetleri ve Danışmanlık A.Ş.

Join the Digital Future as a Part of the NGN Family!

As the NGN family, we provide services in terms of sustainability, offer in this direction and prepare for the future and technologies. We offer the world's leading technology manufacturers and service providers with equipment that can be applied for the shipment of new generation technologies, and we make a difference with a better solution with 93% customer satisfaction.

Join us to be a part of this professional team with next generation technologies!

Our "Product Owner" candidates, who wants to be a partner in our strength, to be assigned in the Istanbul office of our company, which continues to add strength to its power.

Job Description: 

As a Product Owner, you will play a crucial part in ensuring the seamless operation of our IT support services and enhancing user satisfaction across the organization. Your expertise will empower our team to provide efficient solutions for a wide array of technology needs, including Standard PCs, Powerful Workstations & Laptop hardware, and software troubleshooting, iOS devices, phones, printers and more.

• Manage the product backlog effectively to maximize the delivered value including collobrating with business stakeholders to understand and anticipate their needs
• Stay updated on emerging technologies and industry trends related to asset management and desktop support, recommending improvements and innovative solutions.
• Lead the organization in building a modern enterprise end-user computing environment, establishing hardware and software standards based on technology requirements, supportability, capabilities, and cost.
• Coordinate incident escalation and problem resolution, communicating with stakeholders and keeping them informed of progress and resolutions
• Develop and implement IT asset management policies, procedures, and best practices to effectively manage hardware, software, and other IT assets.
• Oversee the management of IT assets throughout their lifecycle, including procurement, deployment, tracking, maintenance, and disposal.
• Improve user awareness of IT services, by coordinating all training, documentation, and communication initiatives.
• Identify opportunities for process improvement and service optimization to enhance the quality and efficieny of IT support services
• Working with Agile software methodologies SCRUM&KANBAN frameworks

Required Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. relevant certifications
• Experience in IT service delivery management, with good understanding of ITIL framework and best practices.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
• Four (4) years' experience supporting, configuring, and managing large deployments of Windows based operating system
• Experience with the following technologies is a plus: MS Exchange,Microsoft O365, InTune, Mobile Device Management (MDM)
• Proficiency with corporate desktop technologies including Microsoft Windows Operating systems, Active Directory, software deployment technologies such as SCCM, anti-virus tools,basic security, Mobile Device Management.
• Fluent English is a must, German would be an asset
• No restrictions to travel abroad.