Front Office Leader / Reception

Neon Turizm Ltd.Şti.

ARIANA SUSTAINABLE LUXURY LODGE / CAPPADOCIA 

College degree in Hospitality or related field. Minimum 3 years experience in upscale hotel environment. Fluent in English, reading, writing and speaking 

*Very good computer and software skills, open to learn new technologies    

*Answers phone calls and emails and delivers messages as needed 

*Book reservations and coordinate registration

*Greeting guests and sincere welcoming 

*Address all guests requests immediately and follow-up with any accommodations and/or requests to ensure accuracy and completion. 

*Provide accurate information about hotel and local attractions 

*Quickly check in/out and arrange for transportation if needed. 

*Handle cash, and payment procedures

 *Posting charges to guest folios. 

*Prepare daily reports 

*Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers

*Other duties and tasks as assigned by manager