Customer Support Specialist

Metglobal

QUALIFICATIONS

• Proven work experience as a Sales support specialist or Sales support associate

• In-depth understanding of sales principles and customer service practices

• Excellent communication skills

• Analytical and multitasking skills

• Teamwork and motivational skills

• An excellent command of spoken and written English

• Excellent verbal and written communication skills
  

• Analytical thinking and high problem-solving skills.
  

• The ability to maintain calm under pressure
  

• Self-motivator with the ability to use one’s own initiative
  

• Excellent command of English language and additional language is a plus
  

• Able to work in a rotation.
  

JOB DESCRIPTION

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems

• Provide data and guides to help the sales team

• Develop and monitor performance indicators

• Manage sales tracking tools and report on important information

• Keep record of sales trends

• Liaise with account managers to develop specific sales strategies

• Stay up-to-date with new product and feature launches and ensure sales team is on board

• Review pending orders and specific customers requests to ensure excellent customer service and customer experience

• Suggest sales process improvements