Fıeld Servıce Engıneer

Meditel Medikal Teknik Elektronik A.Ş

                                                  FIELD SERVICE ENGINEER

                                                                İSTANBUL

COMPANY and DIVISION DESCRIPTION:

MEDITEL Healhcare was founded in 1984 by Electronics Engineers to operate in the fields of medical sector. MEDITEL operates dominantly in the areas of Radiology, Cardiology, Radiotherapy, Nucleer Medicine, IT Technologies and Radiation Protection. For a period over 36 years, MEDITEL has been selling, installing and providing after-sales services. Along with its core business over the course of MEDITEL Healthcare, its group company's have added R&D, Production, Medical IT activities and Healthcare Service Investments.

With over 150 employees in the group, head office being located in Istanbul; MEDITEL have offices, sales and service operation throughout Turkey and Europe. In order to provide better and faster service to stakeholders and customers, MEDITEL has Technical Service and Sales network as home-offices at over 20 different locations so as to cover overall region.

JOB DESCRIPTION

MEDITEL Healthcare is responsible for sales, installation, service, after sales support, import and export operations for the products and spare parts of Imaging and Radiation Oncology Devices.

The person in Field Service Engineer position has front-line responsibility for installations, remote and on-site diagnostics prior to repair services as well as preventive maintenance visits customers located in Turkey but occasionally within other regions that MEDITEL Healthcare is operating throughout the world. The successful candidate must have proven ability to diagnose and resolve problems on highly sophisticated software, electronic and mechanical robotic device at clinical sites and major hospital. Applicants must have the ability to work independently and have effective communication skills.

Activities and Responsibilities will include;

- Planned maintenance, emergency corrective maintenance, upgrades, installation work, courtesy calls to local customers, RMA process, and telephone support either from our offices or from any remote location.

- The individual in this team is expected to be first and foremost a good communicator with excellent interpersonal skills and dedication to our customers.

- Follow local regulations (such as radioprotection rules etc...)

- Maintain company vehicle (if provided) in accordance with MEDITEL Healthcare vehicle policy, including safe operations, vehicle cleanliness and vehicle maintenance.

- Follow Company training as needed. (e.g. training of MEDITEL Healthcare and/or vendor facilities).

- Support is provided to the customer remotely by phone, internet and by on-site visits, as determined by the machine status or customer requirements.

- Promoting the highest level of customer satisfaction through the timely response to customer calls, clear and effective communications, professional appearance, and efficient repair/maintenance activities.

- Accurate and clear documentation of work activities are to be completed within the program

- Appropriate care of parts inventory and prompt return of replaced parts that are required. 

- Assist in the development of service documentation

- Assist in the training of further Customer Support staff and customer on site personnel

- Basic knowledge of CRM or Service Software usage.

- Follow local regulations (such as radioprotection rules – attends and runs Audits at customer).

- Maintain company vehicle (if provided) in accordance with MEDITEL Healthcare vehicle policy, including safe operations, vehicle cleanliness and vehicle maintenance.

Safety;

- Observe MEDITEL Healthcare and vendor Safety Program requirements and work practices.

- Supports the Quality System and Safety and Health Program by following procedures and mentoring others.

- Takes ownership of individual safety to maintain a safe work environment.

Physical Requirements;

- The employee must routinely lift and/or move physical inventory, tools and test equipment, office supplies, or stored records weighing up to 40 kilos.

- The employee must occasionally move or transport physical inventory weighing up to 1000 kilos utilizing lifting/moving devises such as jib cranes, boom cranes, lifting fixtures, hand dollies and equipment dollies.

- The employee occasionally is required to climb ladders, kneel, or crouch as required during servicing of equipment.

The incumbent may be asked to perform other function-related activities in addition to the above-mentioned responsibilities as reasonably required by business needs.

Required Qualifications:

- Bachelor’s degree in engineering and preferable junior technical school (meslek yüksek okulu) prior to university degree. Other qualifications with significant related work experience may also be considered. (I.E. military technical training/experience, BS in electronics, Electro-Mechanical or Biomedical Engineering Technology, AS in Electronics, Electro-Mechanical or Biomedical Engineering Technology). 

- At least 5 years of field support, engineering or manufacturing experience with high technology electrical/electronic products. Previous Medical Device Experience highly required preferably on the fields Angiography, Digital X-Ray, Computed Tomograpy and/or Lineer Accelerators.      

- Hands-on experience with electronic test equipment.

- Excellent troubleshooting and problem-solving skills.

- Good H/W and S/W computer skills, including network knowledge and the use of standard office software programs including spreadsheet, word processing and email applications. Ability to quickly learn to use new software tools.

- Experience in basic administration of Windows-based computer hardware, software, and networking would be an advantage.

- Fluent in Turkish and good communication skills in English. Other spoken languages are plus. 

- Excellent communication, organizational, and customer relations skills and strong customer service orientation.

- Team player - ability to work well in a close team environment.

- Must be comfortable with extensive travel (up to 80% travel time), sometimes on short notice, and occasional after-hours support requirements. On rare occasions, you may be away from your home base for multiple weeks and may be asked to travel internationally.

- Must possess a valid driver’s license and good driving record.

- If applicable, military status should be completed.