Müşteri Temsilcisi

Manpower

Tasks and responsibilities

Pre Sales

· Customer master data maintenance

· Price maintenance

· Sample order handling (Regional difference)

· Look for and contact potential customers

Sales

· Order acceptance and entry

· Order change management

· Order delivery tracking and exception management

After Sales

· Complaint handling

· Organize returns

· Credit-/debit note and rebate handling

· Dunning / invoice collection handling (Regional difference)

E-Business

· Evaluation e-business potential

· Maintenance of ZVERPMAT for Elemica

· Maintenance product catalogue for L4M

· Customer support for implementation at the customer

· Exception management

Customer Support

· Manage customer requests

· Maintain good relationship to customers

· Monitoring order patterns

Sales Manager / Key Account Manager

· Support Sales Manager (transfer of information, administrative

activities)

· Reply telephone calls on behalf of the Sales Manager

· Mailing of product information

Miscellaneous

· Back-up CSR colleagues

· Other administrative activities e.g. filing, archiving

· Communication interfaces

· Training

· Meetings

Special tasks

are to be defined individually, for example:

· Key User (SAP R/3 SD, SMART, IT)

· Dealer / distributor support

· KAM assistant

Regional tasks

Are to be defined regionally:

· Export regulations, document handling

· Monitoring general delivery agreements

· Monitoring credit limits and receivables management

· Customer consignment inventory and planning, with sales managers

· Consignment stock management

· Certification of products

· Preparing exit/entry Visa documentation

· Support distributors

· Drawin (handling, customer transfer etc.)

Job requirements

Required and preferred Education and Experience

· High school diploma or equivalent

· At least 5 years customer service experience

· Customer Service internship at Wacker Chemie AG

Required and preferred Knowledge

· At least two languages (local language and English, additionally

German preferred)

· Basic commercial knowledge

· Basic chemical and technical knowledge preferred

· Knowledge of logistical processes

· Good computer skills, inclusive SAP

Social Competencies

· Customer- and Service- oriented

· Communication skills

· Ability to deal with conflicts

· Ability to work under pressure and time management

· Team skills

· Self-reliance

· Accuracy

· Cultural and global understanding