Telephone Operator

Mandarin Oriental Bodrum

Duties and Responsibilities

To provide courteous, efficient call handling and service delivery in a prompt and clear manner to meet and exceed guest expectations.

To handle all emergency calls and ensure clear and accurate inter – departmental communication in order to provide a safe environment for our guests and employees.

To ensure that standards of personal appearance – smart office clothes and hygiene are an example for the team and demonstrate a professional image for our guests.

To be fully aware of the resort information in terms of services offered, opening times, location of venues etc. in order to provide guests with accurate information.

To receive and perform handovers from shift to shift, ensuring consistent and full information is given.

Requirements

Knowledge of computers and systems such as  Excel, Power Point and Microsoft Office

Successful problem solving skills

Able to communicate in written and spoken English and Turkish

Excellent overall communication skills

The ability to work well in a team environment

Professional appearance and demeanour