Service Runner

Mandarin Oriental Bodrum

Duties and Responsibilities

Maintains a high standard of personal hygiene and grooming at all times

To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out.

To be fully informed and aware about all information concerning Food and Beverage outlets and hotel facilities of Mandarin Oriental, Bodrum

Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner

Handles guest complaints or problems promptly, ensuring that any resolved / unresolved incidents are reported to the manager in a timely manner

Assist Guest courteously and efficiently.

Set up tables/ dining trolleys as per the standard.

Communicate with Kitchen for any guests’ special request and dietary requirements.

To prepare mise en place as required in their dining venue.

The colleague understands the job requirements and displays the technical skills and knowledge required to perform his/her job well and in line with the department standards.

Requirements

Reading, writing and oral proficiency in the English and Turkish languages.

Have a minimum of 2 years’ experience in similar position, preferably in luxury environment.