Reception Agent

Mandarin Oriental Bodrum

QUALIFICATIONS AND JOB DESCRIPTION

Duties and Responsibilities

To welcome guests or visitors at all times enhancing a lasting impression of warmth and care
To handle all arrivals in an efficient manner providing our guests with accommodation and personalised escort enhancing a feeling of warmth and comfort in a professional and proactive manner
To anticipate up-selling and cross-selling opportunities encouraging our guests to use the hotel facilities for their enjoyment
To act as an in house guests' ambassador by establishing and developing personal contact with all our guests enhancing a feeling of comfort, warmth and care throughout their stay.
To perform all cashiering transactions in compliance with the hotel credit policy ensuring accurate services to our guests
To perform all administrative tasks and communicates with the appropriate departments prior to guest arrival ensuring an efficient flow of service
To attend handover briefings on a daily basis and assuring all necessary information to completely delight all guests are followed and used in a professional manner
To proactively follow up guest waiting for rooms and provide alternative solutions if required and keep guests update in a timely manner.
To handle guest complaints by ensuring appropriate action is taken or delegated until guest satisfaction has been met and exceeded.
To encourage our guest to give their feedback in person or online throughout their stay or thereafter allowing the hotel to provide the best level of service, and to update guest profile for future reference
To follow up and action all traces and guest messages on a daily basis
To perform all daily tasks outlined in the shift task list in a proactive, professional and timely manner with the overall aim to completely delight each individual guest
To perform any other duties or projects assigned by the Assistant Front Office Manager and Front Office Manager

Requirements

Two years hotel Front Office Agent experience within a luxury environment
Experience in room revenue control, budget planning and cost control
Knowledge of computers and systems such as PMS, Excel, Power Point and Microsoft Office
Successful problem solving skills
Able to communicate in written and spoken English and Turkish
Excellent overall communication skills
Able to multi-task
The ability to work well in a team environment
Able to stand for extended periods of time
Professional appearance and demeanour 

Multi-lingual