Duties and Supporting Responsibilities

Greet and escort guests promptly to their rooms

Handle cash drawer properly as per MOHG procedures

Attend to guest's requests and complaints

Investigate complaints and incidents and address to the department concerned and

response to guest with an appropriate explanation and apology

Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPs

Co-ordinate with Security with regards to any criminal act within the hotel or suspicious guests

Uphold FLHSS procedures

Log all complaints/irregularities for Management reference

Constantly check appearance, grooming of uniform colleagues

Conduct departmental training and also makes appropriate suggestions to improve whenever necessary

Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct

Demonstrate teamwork by cooperating with and assisting colleagues as needed

Address special guest preferences recorded in guest history profiles

Stay current with developments and procedures in the hotel by attending daily front office briefings and reviewing the front office communications logs regularly

Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience

Arrange fulfilment of guest services by working with the concierge, guest relations, housekeeping, reservations and in room dining colleagues

Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)

Communicate clearly with the Assistant Guest Service Manager and Accounting  department

Establish a good working knowledge of the Accounting Department so as to facilitate guests and management requests for historical data

Perform assistance to guests in all areas of the resort

Assist the Assistant Guest Service Manager with daily duties of managing the front desk

Perform any other reasonable duties as required by the Guest Service Manager and Director of Rooms

Requirements

Two years hotel Front Office supervisory or Duty Manager experience within a luxury environment

Experience in room revenue control, budget planning and cost control

Knowledge of computers and systems such as PMS, Excel, Power Point and Microsoft Office

Successful problem solving skills

Able to communicate in written and spoken English and Turkish

Excellent overall communication skills

Able to multi-task

The ability to work well in a team environment

Able to stand for extended periods of time

Professional appearance and demeanour